Hotelcore

More time for guests. More freedom for your team. More success for your business.

Digital Guest Experience
Platform for the
hotel industry.

FOR HOTELS, SMALL HOSTS AND CAMPSITES.

The heart of hospitality.

Hotelcore is the guest experience platform for the hospitality industry. You shape a digital guest experience across the entire guest journey: before, during and after the stay. You bring information, offers and add-on services together on a single platform, and deliver them at the right time, in the right place. At its heart, a market-leading Guest App, extendable with add-ons like an AI assistant or PMS integration, and complemented by products such as the Info Channel and Hotel Newspaper. The Experience add-on carries your activities and weekly programme beyond all these touchpoints: to your website, social media and 150+ other channels.
One system instead of many. And if you like, the platform keeps growing: with Hotelcore, the guest experience and internal team communication finally live in a single system.
For over 12 years, we’ve worked with hospitality businesses of every kind. Over 7,000 of them worldwide rely on it for simpler operations, happier guests and more revenue along the way.
Best of all: you choose the moduls that fit your business. Discover what makes your day-to-day easier and your guests happier.

Smart tools for modern hospitality.

HOTEL INDUSTRY
HEALTH CARE

Our solutions are perfectly tailored to the needs of hotels, hotel groups, resorts, hotel garnis, guesthouses, holiday apartments and campsites. With our modular platform, you can select the products that best suit your accommodation. Thanks to a central data pool, all products are seamlessly networked with each other, allowing you to efficiently organise guest services and team communication in your hotel or accommodation. Discover the many possibilities for your hotel now and get started! Discover the many possibilities for your hotel now and get started!

Digitale Gästemappe

Guest App
(Digital Guest Directory)

Accompanies your guests from the time of booking until after their departure.

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Infokanal-Hotel-Zimmer-Gastfreund-GmbH

Info Channel

Presents your offers information – always in the focus of your guests.

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Hotelzeitung-Hotel-Fruehstueckstisch-Gastfreund-GmbH

Hotel Newspaper

The classic breakfast-table read – made modern, in print and online.

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Stationary hardware

Interactive touchpoints at highly frequented hotspots.

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Hotelboard

Guest and team communication in one place: answer guest enquiries, organise tasks, work together without language barriers thanks to automatic translation, and more.

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Our digital solutions are perfectly tailored to the requirements of healthcare and care facilities, including hospitals, rehabilitation clinics, outpatient clinics, senior residences and retirement homes. With our flexible platform, you can choose the products that best suit your facility and the needs of your patients. The products are seamlessly integrated so that you can organise the information and communication processes in your facility more efficiently. This leads to improved patient satisfaction and considerable relief for your staff.

Klinik-App-Gastfreund-Klinik-Gastfreund-GmbH
Clinics & hospitals

Clinic App

Accompany your patients at any time and from anywhere – directly on their own mobile devices or via stationary hardware.

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Patientenportal-Gastfreund-GmbH
Clinics & hospitals

Patient Portal

From now on, you can support your patients with your personalised, digital therapy regimen – goodbye printing costs!

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Infokanal-Patientenbegleitung-Gastfreund-GmbH
Clinics & hospitals

Info Channel

Display up-to-date information dynamically via your digital signage system – for screens and televisions.

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Portrait of adorable senior couple using smartphone together video chatting with family at home, copy space
Senior residences & retirement homes

Digital Resident Support

For senior residences and retirement homes: Resident App, Info Channel, Resident Newspaper and much more.

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Happy guests. Successful hosts.

More guests, less time, a team stretched to its limit. We know what everyday life in hospitality is really like. This is exactly where a guest experience platform takes the pressure off: it brings everything that matters about the stay together in one place, takes recurring tasks off your team's plate, and answers questions before they reach reception. Along the way, it drives extra sales. That leaves your team free for what really counts: personal connection with the people in front of them. And while the routine runs in the background, guest satisfaction and revenue climb all on their own.

Your success is our mission. That’s why we’re by your side at every step: from a free consultation, to creating your content for the Guest App and Info Channel, to product training for your team. We’re there for you day to day too, with personal support and learning opportunities like webinars and success meetings. Our international team in Kempten and Berlin is always happy to help.

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Personal.
Open-hearted.
Reliable.

Digitalisation in the hotel industry

Together for your success: Our premium partners

To help you get even more out of our guest experience platform, we work with a wide range of internationally renowned partners: from property management system providers, to interfaces with online services, to the largest telecommunications provider.

What our customers say.

Hotel Neustädter Hof Daniela Lang
"We use several products from Hotelcore. We particularly like the combination of the Info Channel and the Digital Guest Directory: Our guests can find tips for excursions, events, our latest menus and recommendations directly on the TV. We also always insert the corresponding QR code. If the guests scan it, they get even more information in the Digital Guest Directory. Instead of using flyers, information folders and brochures, we provide paperless information and thus also protect the environment."
Bruggerhof - Hotel, Camping, RestaurantLukas Scheiber
“We were looking for a solution for a Digital Guest Directory for our hotel and campsite and found the perfect partner in Hotelcore." As a member of BioHotels, we were looking for a sustainable solution to reduce paper waste and still offer our guests a fully-fledged guest folder. The easy handling with drag-and-drop, the sending of push messages, chats via the concierge service or the convenient cancellation of room cleaning via our own app provide us with an all-round package that not only reduces the burden on the environment, but also on our staff and is very well received by our guests.”
Parkhotel MargaretenhofKatrin Levin
"We use both the Digital Guest Directory as well as the Hotel Newspaper from Guestfriend because we like the design, the user-friendliness of the online system, the added value for our guests and the supportive team."
Hotel SteigerSabine Steiger
"The team at Gastfreund takes care of requests quickly and efficiently. We are happy to have chosen the Digital Guest Directory by Guestfriend and appreciate the digital help in our daily work. We also love the fact that we are able to create our hotel newspaper via the same system – which saves us a lot of time!"
Spree BalanceAntje Kollasch
"By using the Digital Guest Directory as an app, we no longer have to print everything out on paper and can contribute to environmental protection. News, information and offers can be accessed quicky and easily, which is growing even more important in the light of today's shortage of skilled workers."
Spa Family Resort Familotel KroneSimone Gehring
"We use all three products from Guestfriend because it's very convenient to be able to manage all contents through one single system. This not only saves us time, but is also much appreciated by our guests since they like this innovative and informative service throughout the hotel."
Gästehaus JanßenLars Janßen
"Since we started using Hotelcore, we have been enjoying a professional cooperation. From the beginning until today and certainly beyond, everything worked out very well. It has even increased our customer base and made it more diverse in all age groups. My spontaneous thoughts about Hotelcore are the words qualified, masterful, cordial and forward-looking."

Always one step ahead.

Read all the important news about our digital solutions for your hotel or clinic in our blog and discover important developments relating to digitalisation in the hotel and healthcare industry.

It's time we got to know each other!

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Laden Sie jetzt das kostenlose Whitepaper „Digitalisierung Health & Care: Digitale Begleitung in der Geburtshilfe“ herunter.

Wir senden Ihnen den Download-Link direkt per E-Mail zu.

Laden Sie jetzt das kostenlose Whitepaper „Hoteleigene Erlebnisse: Eine Analyse der Umsatzpotenziale entlang der Guest Journey“ herunter.

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Download the free white paper „Digital Guest Experience: Native App vs. Web-App“ now.

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Laden Sie jetzt das kostenlose Whitepaper „Branchenreport 2026“ herunter.

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Simply leave your contact details. We would be happy to provide you with more information about our Experience Bundle.

Laden Sie jetzt das kostenlose Whitepaper „Der TV im Wandel: Vom Bildschirm zum vernetzten Gästeerlebnis“ herunter.

Wir senden Ihnen den Download-Link direkt per E-Mail zu.

Hinterlassen Sie uns einfach Ihre Kontaktdaten. Gerne informieren wir Sie unverbindlich über die digitale Gästemappe.

Laden Sie jetzt das kostenlose Whitepaper „Leitmotiv Freiheit: Digitale Selbstbestimmung als Erfolgsfaktor für Campingplätze“ herunter.

Wir senden Ihnen den Download-Link direkt per E-Mail zu.

Hinterlassen Sie uns einfach Ihre Kontaktdaten. Gerne informieren wir Sie unverbindlich über unseren digitalen Patientenbegleiter.

Download nu het gratis whitepaper ‘Hosts on the rise: Between personal hospitality and digital expectations’.

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Download the free white paper “Digital signage in hotels: Infotainment for guests. Sales booster for hoteliers” now.

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Download the free white paper ‘How smart hotel operations platforms are changing everyday working life’ now.

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Download the free white paper “The key to modern guest communication” now.

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Simply leave your contact details. We would be happy to provide you with non-binding information about the Digital Resident Support.

Simply leave your contact details. We would be happy to provide you with non-binding information about the Patient Portal.

Simply leave your contact details. We would be happy to provide you with non-binding information about the Info Channel for clinics and hospitals.

Hinterlassen Sie uns einfach Ihre Kontaktdaten. Sie erhalten das Whitepaper anschließend per E-Mail.

Simply leave your contact details. Simply leave your contact details. We will be happy to provide you with further information about the Hotelboard.

Simply leave your contact details. Your contact person will get back to you as soon as possible to answer your questions.

Simply leave your contact details. Your contact person will get back to you as soon as possible to answer your questions.

Simply leave your contact details. Your contact person will get back to you as soon as possible to answer your questions.

Simply leave your contact details. We’ll be happy to provide you with non-binding information about the Info Channel.

Simply leave your contact details. We’ll be happy to provide you with non-binding information about the Digital Guest Directory.

Simply leave your contact details. Your contact person will get back to you as soon as possible to answer your questions.

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