INFORMATION AND OFFERS AVAILABLE AROUND THE CLOCK
The must-have
for you and your guests
Guests expect digital services, like the Digital Guest Directory, in their holiday accommodations. After all, smartphones and the likes have become our constant companions. The Digital Guest Directory provides your guests with everything they need to know for their stay, accessible on their very own smartphones and tablets. Bring Your Own Device is the name of the game! It’s the most convenient and hygienic solution for you and your guests.
No unnecessary questions, no research, no time wasting. Your guests find what they’re looking for – contactless yet personal.
INDIVIDUAL AND VERSATILE
Features of your Digital Guest Directory
Replace the vast amount of flyers and brochures with the modern, digital solution of your room folder. It combines many interactive features that facilitate communication with your guests, increase your upsellings and reduce your team’s workload.
Guest information
Inform your guests about offers, phone number, addresses, hygiene regulations, menus, daily programmes and more.
Digital travel guide
Comes with tips about sights, attractions, excursions, events, weather and more, all available in our data pool.
Chat
Reach your guests personally with the integrated chat feature and answer their questions in the blink of an eye. That's direct communication made easy!
Push notifications
Send push notifications to your guests and provide them with information, offers and things to know in real time.
Enquiries & booking
Interactive forms allow your guests to book your offers, such as spa appointments, breakfast offers and hotel shop deals.
Digital services
Refreshingly convenient: request late check-out, cancel room cleaning, order bread rolls, fill in registration forms and much more.
Bookings
Manage your bookings online: schedule your occupancy rates and send automated e-mails to your guests.
Events
Highlight your events! From gala dinners to the Happy Hour through to sport courses, excrusions or regional highlights.
Feedback & reviews
Gather direct feedback from your guests or ask them to leave a review on the major platforms (HolidayCheck etc.).
Magazines & journals
Entertainment is guaranteed thanks to the broad selection of newspapers, magazines and journals, which are available as e-papers.
Interfaces
You can use several interfaces of our partners (PMS, reviews, routes and tours, weather and more).
App & web version
Your guests can access the DGD as free app or as progressive web app via Internet browser.
lean back
We'll take care of the setup for you!
We know you have a lot on the table. That is why we’re happy to create the contents of your Digital Guest Directory – according to your expectations.
Afterwards, you can easily manage your contents through the online content management system. Your contact person will always be happy to support you and provide useful tips and tricks. This customer service is highly appreciated by our customers.
Benefit now
Advantages of the Digital Guest Directory
Improved service
The digital service complements your personal service and is available around the clock.
Reduced workload
Frequently asked questions of your guests are answered and your offers can be booked online.
Increased sales
Your offers and services are put into the spotlight and can be booked around the clock. This will increase your sales.
More sustainability
Prints and flyers are a thing of the past. The possibility of cancelling the room cleaning leads to more sustainability.
Increased guest satisfaction
Guests expect digital services in their holiday accommodations. Inspire your guests with your digital services!
Lower costs
Reduced workload, optimised check-ins and more efficieny when planning housekeeping services.
FAQs about the Digital Guest Directory
01. How can my guests access the Digital Guest Directory?
You can highlight your DGD very easily:
We will provide you with digital files that can be integrated into the booking confirmation or your website. That way, you can inform your guests about everything they need to know before they even arrive.
At arrival, your guests will receive a flyer that offers information about your Digital Guest Directory. You’ll get these flyers from us, too.
During their stay, your guests will find room stands in their rooms and public areas, which come with additional information about the Digital Guest Directory.
The Wi-Fi Landing Page and the Hotel Newspaper can also redirect your guests to the Digital Guest Directory.
As you can see: There are many options for your guests to actively use the Digital Guest Directory.
02. Do I need certain hardware?
You don’t, but you can. Our Digital Guest Directory is based on the BYOD (bring your own device) principle. That way, your guests access and use it via their own devices. After all, that’s the most hygienic and convenient solution for your guests. You can reach them no matter where and don’t have to invest in hardware and maintenance.
We can also provide you with hardware if you wish to make your Digital Guest Directory accessible in public areas: Our offer includes touchscreen kiosks and tablets with fitting stands. They can be set up near reception and work as a digital concierge, answering your guests’ questions in a fun-to-use way around the clock.
Further information can be found here.
03. Which languages are supported?
The menu of the Digital Guest Directory is available in German, English, Italian, Dutch and French. In addition, we can translate your contents into any language.
04. Can I chat with my guests personally?
Yes, you can! You can contact your guests via the integrated chat feature and answer their questions and requests at any time.
05. How do I update the contents of my Digital Guest Directory?
We’ll take care of the initial setup of your Digital Guest Directory. Afterwards, you can manage your contents online. You will have access to our content management system and the associated online editor. This can be used to update your contents in real time, with just a few clicks.
06. What do I do if any questions arise?
Our customer service is what defines us. You will always have the right contact person to support you – from purchase to setup to finalisation and the time afterwards. Once your Digital Guest Directory is ready to use, your contact person from our customer service will get in touch with you and support you with tips and tricks at any time. This service comes without any additional costs!
07. Are there any other products to complement the Digital Guest Directory?
Isolated solutions are too common in the hotel industry. That is why we want to make sure that our products complement each other while being managed via a single platform. That way, contents can be displayed in the Digital Guest Directory, the Hotel Newspaper or the Info Channel. QR codes in the Hotel Newspaper or the Info Channel redirect your guests to your Digital Guest Directory. The Wi-Fi Landing Page is another perfect complement to the DGD: Once your guests log in to the Wi-Fi network, a landing page will come up and redirect them to your Digital Guest Directory.
Testimonials
Here's what our customers think
THE PERFECT COMPLEMENT
Digital info points
Would you like to highlight your Digital Guest Directory? We’ve got you covered. Our digital info points display your Digital Guest Directory in public areas and attract your guests’ attention around the clock.
EXPERIENCES WITH GUESTFRIEND
Success stories of our customers
StrandResort Markgrafenheide
Digital guest services: permanent contact throughout the holiday journey, reduced workload yet more sales.
Romantik Hotel Bären
Digital services bring in €2,500 per month in the Hotel-Restaurant alone, paying themselves off within next to no time.
Appartements Ennemoser
Digital Guest Directory supports guests as their digital holiday companion and makes offering the bread roll service less complicated for the host.
GET TO KNOW US
We'll be happy to provide you with further information!
Simply leave your contact details. Your contact person will get back to you as soon as possible to answer your questions.
