Your Hotel Operations Platform
COMMUNICATION. ORGANISATION. COORDINATION.
The core part of your business.
The Hotelboard is the digital centrepiece of your hotel, because the Hotel Operations Management links all departments and allows centralised team work in one digital space.
Your team can communicate via the Hotelboard and organise tasks quickly and easily. The Hotel Operations Platform really gets your team going. With smooth and transparent work processes.
And your guests will benefit from the Hotel Operations Platform too: It bundles guest requests and messages, which your team can then organise with just a few clicks. Your guests will love this real-time service!
Say goodbye to post-its and annoying Excel tables: The Hotelboard is ideal to optimise your workplace and improve the work quality and satisfaction of both your team and your guests.
Internal team communication
Your team can communicate via the Hotelboard, either 1:1, group chats, cross-departmental or global. Transparent and comprehensible communication throughout the team. Thanks to the "read" status, you can also see when the information has been received. And best of all, thanks to automated translation into numerous languages, any language barriers within the team are a thing of the past.
Organise your to-do list in a transparent and paper-free way, add optional file attachments and assign tasks to your team members with just one click. Check lists, deadlines, templates and notifications facilitate your task organisation.
The ideal tool for shift changes, lost and found items, organisation of requests and a lot more.
Organise requests (room cleaning, wellness appointments, repairs etc.), chat messages and feedback of your guests in the blink of an eye: once your guests send you a message, you can reply and assign the task to the team member in charge.
Save any useful information for your team in the Hotelboard: Integrate documents such as employee manuals explaining the assignments, responsibilities and processes. Facilitate onboarding of new team members and share information such as birthdays, new colleagues and more.
Anything else? Sure! Thanks to the search bar, you can find requests and tasks in next to no time.
HERE'S HOW EASY IT IS
Get your team on board!
Advantages of the Hotelboard
Work through your to-do list in an efficient and transparent way.
Plan resources even better by assigning tasks with just a few clicks.
Higher guest satisfaction
Your team can take care of guest requests quickly and efficiently.
More team work
Improve team communication and collaboration.
Optimized processes save time and improve employee satisfaction.
Paper-free, digital tools reduce error sources and increase work quality.
FAQs about the Hotelboard
01. Do I get help with implementing the Hotelboard?
Of course! We are known for our personal customer service.
We will set up the Hotelboard and create the required Users and Topics (e. g. Shift changes, News, Lost and Found etc.).
Afterwards, we will introduce the Hotelboard to your team in a free online meeting, where we also answer questions and share useful tips.
Your contact person will of course be there for you even after the training session. On top, we give you access to video tutorials.
02. How does my team access the Hotelboard?
We will create a User for each team member. The login details will be sent to the Users by e-mail.
03. Can I select and manage the contents of my Hotelboard?
Of course! We have created the Hotelboard to be as flexible as possible: You and your team can create Topics that match your business and daily requirements. You can set up Topics for your individual compartments or task areas (such as Lost and Found, shift changes etc.). Throughout the process, your contact person at Gastfreund will be there for you, offering tips and best practices.
04. Can I create user groups?
Yes! All you need to do is select the Users that are supposed to be part of a specific group. That makes assigning tasks to team members even easier.
05. What are the most popular use cases?
The Hotelboard can be used individually, customised and with any content you see fit.
Our customers use the Hotelboard to …
- communicate with their guests
- organise requests (e. g. wake-up calls etc.)
- forward requests and enquiries (e. g. to housekeeping or the spa team)
- organise shift changes
- take care of booking requests
- manage the Lost and Found department
- organise repair tasks
- manage courses, lessons and participation
- communicate with the team (1:1, cross-departmental and global)
- share news and announcements
- use it as a notice board
- share information regarding COVID-19
THE PERFECT COMPLEMENT TO THE HOTEL BOARD
The Digital Guest Directory
In the Digital Guest Directory, guests have access to useful information for their stay: offers, services, recommendations, excursions and a lot more. Requests sent via the Digital Guest Directory will be forwarded directly to your Hotelboard so your team can take care of them quickly and efficiently.
Here's what our customers think
GET TO KNOW US
We will be happy to provide further information!
Simply leave your contact details. Your contact person will get back to you as soon as possible to answer your questions.