Privacy Policy
Website Privacy Statement and at the Same Time Information for Data Subjects According to Article 13 and Article 14 EU General Data Protection Regulation
General Information
Details of the Responsible Entity
Gastfreund GmbH
Managing Director: Daniel Schulze
Bahnhofstrasse 4
87435 Kempten
Germany
General Data Protection Regulation
IITR Data Protection GmbH
Dr. Sebastian Kraska
Marienplatz 2
80331 Munich
email@iitr.de
Data Processing Information
Personal data is only collected if you provide it to us of your own accord. No personal data is collected beyond this. Any processing of your personal data that goes beyond the scope of the legal permissions will only take place on the basis of your consent.
The following points first arrange themselves to the logic of our Cookie Consent Manager. With its help, you can make settings relating to data collection on our online presences. Under point 4 you will then find further details on data collection, which takes place without cookies.
1. Function
“Function” includes all applications that we use to provide you with basic functions of our website.
The use of these functions is therefore in the interest of an appealing presentation of our online offers. Legal basis: legitimate interest within the meaning of Art. 6. 1 f GDPR
Consent Manager
A Consent Management Platform (CMP for short) is software that website operators or providers of web apps use to obtain and store visitors’ consents under data protection law via a banner or pop-up before user data is collected via website scripts (tracking).
Address
consentmanager AB
Håltegelvägen 1b
72348 Västerås
SE
Privacy Policy
https://www.consentmanager.net/datenschutz/
Gastfreund GmbH
The applications and websites provided by Gastfreund require cookies to save your settings and provide basic functions.
Google General / Google functions / Youtube
Our online presence uses Google General. This provides functions that are offered by Google. Links and further information on collected data and offered services can be found below.
Google Firebase
We use the service Google Firebase for the analysis and categorization of user groups as well as for push notifications.
Google Fonts
Google Fonts are used on this website. Google Fonts is a service of Google Inc. (“Google”). The integration of these web fonts takes place through a server call, usually a Google server in the USA. This transmits to the server which of our Internet pages you have visited. The IP address of the visitor will be stored by Google.
Google Maps
This website uses the product Google Maps from Google Inc. By using this website, you consent to the collection, processing and use of automatically collected data by Google Inc, its representatives and third parties.
The terms of use of Google Maps can be found under “Terms of use of Google Maps”, see link further below.
YouTube
Here on this website we offer content from the video platform YouTube. If you visit one of our websites on which YouTube is embedded, a connection to the YouTube servers is established. In doing so, the YouTube server is informed which of our pages you have visited.
Furthermore, YouTube may store various cookies on your device or use comparable technologies for recognition (e.g. device fingerprinting). In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve the user experience, and prevent fraud attempts.
If you are logged into your YouTube account, you allow YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
Address
Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland
Privacy Policy And More Info
policies.google.com/technologies/partner-sites
www.google.com/fonts#AboutPlace:about
google.com/intl/de_de/help/terms_maps/
IAB Europe / CMP Domain
The IAB Transparency & Consent Framework regulates and simplifies the communication process in consent management between a publisher and advertiser. This also concerns the question of how to deal with so-called piggybacking. This refers to additional technologies that are called by technologies integrated on the page.
The framework supports the exchange of consent information between third-party providers, our website and the end user. Thus, it is clear whether there is consent or not.
Address
Company processing the data
IAB Europe A.I.S.B.L..
Rond-Point Robert Schumanplein 11
1040 Brussels
BE
Privacy Policy
https://iabeurope.eu/privacy-policy/
Personio GmbH.
This is the job application system on gastfreund.net and guestfriend.com. People interested in jobs at Gastfreund GmbH submit their documents through this system.
Address
Personio GmbH
Rundfunkplatz 4
80335 Munich
DE
Privacy Policy
https://www.personio.de/datenschutzerklaerung/
Tawk.to
To handle user requests through our support channels or live chat systems, we use tawk.to. This tool provides an external platform for the Gastfreund staff to manage the chats. Via a script, the chat is integrated into the source code on gastfreund.net.
By using the chat, you automatically use the services of tawk.to, even if you do not have a profile on tawk.to or are not currently logged in to tawk.to. When you interact with the plugins, for example, when you activate the live chat of tawk.to, the corresponding information is transmitted directly to a server of tawk.to and stored there.
The collected data includes: Chat history, specified name, IP address at the time of the chat and (based on the IP) the country of origin. This data is not shared with third parties and is only used to improve our service and for internal statistics.
By using the chat, you agree to this condition.
Address
Tawk.to inc.
187 E Warm Springs Rd
SB298 Las Vegas, Nevada 89119
Privacy Policy
https://www.tawk.to/data-protection/gdpr-2/
2. Marketing
Gastfreund uses tools for marketing. This means that these functions are not fundamentally necessary to operate the website. However, they help us to offer our products to customers and potential customers.
Legal basis: Consent (GPDR 6.1.a)
Gastfreund uses Facebook pages, groups and plugins offered by the social network facebook.com.
These pages, groups and plugins may contain interaction elements or content (e.g. videos, graphics or text posts). They can be identified by the white and/or blue Facebook logo. Alternatively, they are marked with the addition “Facebook Social Plugin”.
When users call up a function of our online offer that contains such a plugin, their device establishes a connection with Facebook’s servers.
Facebook transmits information to the corresponding user device. In the process, usage profiles can be created from the processed data.
By integrating the plugins, Facebook receives the information that users have accessed pages of our online offer. If users are logged into Facebook, Facebook can assign this visit to the corresponding user account.
If users interact with plugins, for example by clicking the Like button or commenting, this information is transmitted to Facebook. If users are not members of Facebook, there is still the possibility that Facebook identifies and stores their IP addresses. According to Facebook, only an anonymized IP address is stored in Europe.
Address
Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2
IE
Privacy Policy and Related Links
https://www.facebook.com/policy.php
https://www.facebook.com/legal/controller_addendum
https://www.facebook.com/legal/EU_data_transfer_addendum
https://www.facebook.com/help/566994660333381
Facebook Remarketing
Remarketing tags of the social network Facebook are integrated on our pages. When you visit our pages, the remarketing tags establish a direct connection between your browser and the Facebook server. Facebook thereby receives the information that you have visited our site with your IP address. This allows Facebook to associate the visit to our pages with your user account.
We can use the information obtained in this way to display Facebook Ads. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook.
If you do not wish to have data collected via the so-called “Custom Audience”, you can deactivate Custom Audiences here: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
Address
Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2
IE
Privacy Policy and Further Information
https://www.facebook.com/about/privacy/
https://www.facebook.com/business/gdpr
Google Ads Conversion Tracking
Gastfreund uses Google Ads Conversion Tracking, a web analytics service provided by Google, Inc. (“Google”). Google Ads Conversion Tracking also uses “cookies”, which are stored on your computer and allow an analysis of your use of the website.
The information generated by the cookie about your use of this website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate the data with any other data held by Google. You can generally prevent the use of cookies if you prohibit the storage of cookies in your browser.
Address
Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland
Privacy Policy
https://cloud.google.com/security/gdpr/
Leadpages
Gastfreund uses the provider Leadpages for pop-ups on its websites. The hosting of some of our pages, with which we advertise our products, is done by the provider Leadpages.net.
Leadpages collects personal data when users voluntarily submit it when using the service, such as when filling in forms.
Address
Avenue 81, Inc. d/b/a Leadpages
251 N. 1st Avenue
Minneapolis, USA.
Privacy Policy
https://www.leadpages.net/legal
Wisepops
Gastfreund GmbH uses the service of the company Wisepops to provide pop-ups on the website. These pop-ups contain, for example, contact forms, links to landing pages or offers. Wisepops uses cookies to determine whether and how users interact with the pop-ups, so that a pop-up does not appear more than once per user.
Address
WisePops SAS
49 rue Jean De La Fontaine
75016 Paris
Privacy Policy
https://support.wisepops.com/more-info/gdpr-compliance
3. Analytics
In order to further optimize our services, we use various measurement tools, such as website traffic analysis. These are not per se necessary to offer the central functions of our pages, but help us to improve our services.
Legal basis: Consent (DSGVO 6.1.a)
Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited (“Google”).
Google Analytics enables the website operator to analyze the behavior of website visitors. In doing so, the website operator receives various usage data, such as page views, length of stay, operating systems used and origin of the user. This data may be summarized by Google in a profile that is assigned to the user or his device.
Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transferred to a Google server in the USA and stored there.
IP Anonymization
We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
Demographic Characteristics with Google Analytics
This website uses the “demographic characteristics” function of Google Analytics in order to display to the website visitors suitable advertisements within the Google advertising network.
This allows reports to be generated that include statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google as well as from visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown under “Browser Plugin” further below.
Google Analytics E-Commerce Tracking
This website uses the “e-commerce tracking” function of Google Analytics. With the help of e-commerce tracking, the website operator can analyze the purchasing behavior of website visitors in order to improve its online marketing campaigns. This involves recording information such as orders placed, average order values, shipping costs and the time from viewing to purchasing a product. This data can be summarized by Google under a transaction ID, which is assigned to the user or his device.
Address
Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland
Privacy Policy and Further Links
https://policies.google.com/privacy?hl=en
Browser Plugin
You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=de
Google Tag Manager
We use the Google Tag Manager. Google Tag Manager is a tool that allows us to embed tracking or statistical tools and other technologies on our website.
The Google Tag Manager itself does not create user profiles, does not store cookies and does not perform any independent analyses. It only serves to manage and play out the tools integrated via it. However, the Google Tag Manager records your IP address, which may also be transmitted to Google’s parent company in the United States.
Address
Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland
Privacy Policy
https://policies.google.com/privacy?hl=en
SalesViewer Ltd.
SalesViewer identifies website visitors and creates profiles about them. The focus is on business customers. Information provided in the process relates to company name, location, industry, website and other contact details.
Address
SalesViewer GmbH
Bongardstrasse 29
44787
Bochum
Privacy Policy
https://www.salesviewer.com/en/privacy-policy
4. Tools and Functions that Are Used and Do Not Set Cookies
In addition to the tools mentioned above, Gastfreund uses other functions to provide its services. If personal data flows through them, these are listed below.
Hosting
Amazon Web Services, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
Hosting Provided By
Amazon Web Services (server rooms)
AWS Ireland Region
Privacy Policy
https://aws.amazon.com/de/compliance/gdpr-center/
Data Transfer
Zapier Inc.
A Delaware corporation
538 Market St #62411
Privacy Policy And More Info
https://zapier.com/help/account/data-management/gdpr-compliance-at-zapier
Customer data storage
Close.io (Elastic Inc.).
PO Box 1145 Jackson
WY 83001 USA
Privacy Policy
Management Of Customer Projects
Targetprocess Cyprus Limited
28 Oktovriou 2
1st Floor, Flat/Office 101 Egkomi Makedonitissa
2414, Nicosia, Cyprus
Privacy Policy
https://www.targetprocess.com/privacy-policy/
Invoice dispatch
Bilendo GmbH
Sendlinger Str. 27
D-80331 Munich
Privacy Policy
https://www.bilendo.de/datenschutz
Functions for Communication between Gastfreund Customers and Guests
Gastfreund GmbH provides software products for its customers in the hotel and tourism industry. These serve the communication between Gastfreund customers with their guests.
Partially – depending on the modification solution booked by the client – personal data of the guest may be collected and transmitted by Gastfreund to the client.
Purpose of Data Processing
Gastfreund services: digital guest communication between Gastfreund client and its guests.
Type and Scope of Data Collection, Processing and Use:
Personal data by guests if transmitted via the Gastfreund interface in App or Web. Forwarding of this data via AWS mail client to email address specified by customer. After sending the message by guest/AWS: deletion of the sent message and thus of the personal data depending on the applicable legal situation by the Gastfreund customer.
Data may be:
Name
Address
Telephone number
E-mail
Number and age of children (if relevant for booking a room)
Time and duration of stay
Date and place of birth
If users of the services enter personal data of third parties, this must be done with their consent.
Entry in Contact Forms
Gastfreund offers customers and interested parties the opportunity to contact Gastfreund using the contact form. In the course of this you provide Gastfreund with your contact data.
We use this information to send you the requested information and, if necessary, to provide you with selected information on the subject at a later date. Gastfreund GmbH stores your data within the scope of the legal obligations to delete data. In addition, you can of course ask us to delete your stored data at any time.
Use of Newsletter
Gastfreund GmbH only sends newsletters to its customers. In each of the newsletters sent out, you have the opportunity to object to the use of your e-mail address for the newsletter mailing.
Your objection (and thus the unsubscription from our newsletter) can be exercised by sending us a message or via a link that is included in every newsletter.
For the newsletter dispatch we use:
Brevo (ehemals Sendinblue) – Sendinblue GmbH
Köpenicker Straße 126
10179 Berlin
Deutschland
https://www.brevo.com/de/datenschutz-uebersicht/
https://www.brevo.com/de/dsgvo/
Panoramic Cameras and Weather Reports
Thanks to Feratel, we can present you live streams from panoramic cameras and weather reports.
Address
feratel media technologies AG
Maria-Theresien-Str. 8
6020 Innsbruck
AT
Privacy Policy
https://www.feratel.com/en/privacy-policy.html
The LinkedIn Insight tag enables the collection of data about visits to your website, including URL, referrer URL, IP address, device and browser properties (user agent), and timestamp. This data is encrypted, IP addresses are shortened, and members’ direct IDs are removed within seven days to pseudonymize the data. This remaining pseudonymized data is then deleted within 90 days.
LinkedIn does not share personally identifiable information with the website owner, but only provides aggregate reports on website audience and ad performance. LinkedIn also provides retargeting for website visitors so that the website owner can use this data to display targeted ads outside of their website without identifying the member. LinkedIn members can control the use of their personal data for advertising purposes in their account settings.
Address
LinkedIn Ireland Unlimited Company
Wilton Place,
Dublin 2, Ireland
Privacy Policy and More Info
https://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
https://www.linkedin.com/psettings/advertising/actions-that-showed-interest
Additional Information Beyond All of the Above
In addition, you may at any time exercise your rights of access, rectification, erasure or to restrict processing or exercise your right to object to processing, as well as the right to data portability. Here you will find the possibility to contact us by e-mail at info@gastfreund.net.
You also have the right to contact the data protection supervisory authority in case of complaints.
