A graphic showing how Gastfreund products (Digital Guest Directory, Info Channel, Hotel Newspaper, Touchscreen Kiosk) can be used in a hotel. A hotel employee talking with a guest.
Guest services and team communication

Your all-in-one
Hotel Operations Platform

We support your team and enable you to implement smooth communication processes – at the front desk and everywhere else. Stop Hustling. Start Doing!

A graphic showing how Gastfreund products (Digital Guest Directory, Info Channel, Hotel Newspaper, Touchscreen Kiosk) can be used in a hotel. A hotel employee talking with a guest.
hotel operations management made easy

One platform.
Countless possibilities.

We improve your daily working processes and combine digital guest services with your internal team communication on one platform: With our products, your guests have access to any information and all offers they could possibly ask for during their stay. Interactive communication between your guests and your team. The Hotelboard is used to manage your guests’ requests, organise your to-do list and improve overall communication.

This allows for efficient processes that will delight both your team and your guests.
Discover our modular hotel software products now!

An employee using the Hotel Operations Platform Hotelboard from Guestfriend on a laptop and smartphone.
Hotel operations

Hotelboard

Communication and organisation

A smartphone showing the Digital Guest Directory Guestfriend
Digital guest services

Digital Guest Directory

as app and web version (PWA)

The info channel as hotel TV in a room of an accommodation
Digital guest services

Info Channel

for TVs and monitors

Frühstückstisch mit der ausgedruckte Hotelzeitung von Gastfreund
Digital guest services

Hotel Newspaper

printed and as e-paper

A smartphone showing the an app store entry of a branded hotel app
Digital guest services

Hotel App

as app and web version (PWA)

A man using the touchscreen kiosk as a digital information point next to the reception desk.
Digital guest services

Digital Info Points

for public areas

WE KNOW WHAT YOU NEED

Digital products that are suitable for your business

You have a number of employees working in various departments and need to answer numerous questions of your guests throughout the day. And of course you appreciate having personal contact with your guests too!

Why Hotelcore?

Digital tools can be used to provide answers to your guests’ questions around the clock, enable digital bookings of your services, allow for quick reactions on requests and guarantee smooth internal processes. That means you will increase your bookings as well as your revenue: Guests can cancel room cleaning, book massages, rent e-bikes and book tables in your restaurant. In addition, Hotelcore allows for smooth processes, improves team communication and enables maximum transparency where needed. Sounds amazing, doesn’t it?

Your guests are used to encounter the same standards in all your hotels. The same applies to services and process on site. In addition, you make information and offers available to your guests.

Why Hotelcore?

Our hotel software improves consistent communication with your guests, promotes your offers and allows for direct bookings of your services. No matter the location. Your guests know their way around and feel well looked after at all times. On top, it reduces your team’s workload, improves internal and cross-departmental communication and allows for easy and transparent team processes.

You are known for offering personal contact and services to your guests. You want to meet your guests’ expectations and offer modern services in your accommodation.

Why Hotelcore?

The hotel software by Hotelcore supports you in offering digital yet personal services to your guests. The contents are customized to your needs and reflect your business image: from personal recommendations to your bread roll service through to current hygiene regulations, your guests will find useful information around the clock – even when you are not available. In addition, Hotelcore supports you with the organisation of your daily tasks and enables quick and smooth processes.

You want to make sure your guests feel comfortable. You are in close contact, but you also want to give them some privacy and independency during their holiday. And that’s what they like about your place.

Why Hotelcore?

Hotelcore supports you in offering digital yet personal services to your guests. Your information and offers are accessible at all times, enabling your guests to enjoy an independent holiday. The contents are geared to your needs and represent the personal character of your accommodation. You can communicate recommended excursions, bookable services, current hygiene regulations and tips on where to dine out. All of this is possible around the clock, even when you’re not on site in person. On top, you can answer your guests’ questions in a digital way and can be reached personally at all times. All daily tasks can be planned, organised and completed in an easy and transparent way – and you’ll stay on top of things all the time.

Campers are independent holidaymakers and tend to get their information by themselves. They enjoy this feeling of freedom, because that’s what camping is all about. That makes keeping in touch with them on your campsite a difficult task at times.

Why Hotelcore?

Our hotel software helps you make your offers and services accessible to your guests, no matter the location. It makes the most important information, site rules, maps, offers, recommendations and news available in real time. That way, you can reach your campers no matter where they are. Around the clock. In addition, Hotelcore improves internal team communciation, allows for easy organisation of your to-do lists and enables smooth working processes.

Your guests tend to be independent and only stay a couple of days. You want to impress them with your service and stand out against competition.

Why Hotelcore?

Smart devices have long become the constant companion of your guests. Especially short-term and business travellers manage their days with their mobile devices. Make use of this by making your offers, services and information available on their very own devices. Useful features, such as chatting, collecting data, booking tables and assigning tasks also improve internal processes and reduce your team’s workload.

THAT'S WHAT DEFINES US

Premium service for our customers

Personal contact is very important to us. That is why an individual contact person will support you from the very first moment on. We take care of your requests in person, answer your questions and provide you with tips on how to implement your hotel software into your everyday work. Free of charge, of course!

We have our heart in the right place and give it all for our customers. You’ll see for yourself throughout our shared journey. It’s not for nothing that a whopping 95% of our customers recommend us. Looking back on more than nine years of experience, 100 employees and 6,500 customers, we are pioneers when it comes to digital guest services and team communication.

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ALWAYS UP TO DATE

We focus on progress

From updates through to new features to comply with Covid-related regulations: We keep developing our Hotel Operation Platform in order to keep up with the times and requirements at all times.Without any additional costs on your side, of course!

On top, we have included several interfaces with our top partners. You can decide yourself if you wish to use these.

TESTIMONIALS

Here's what our customers think

Parkhotel MargaretenhofKatrin Levin
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"We use both the Digital Guest Directory as well as the Hotel Newspaper from Hotelcore because we like the design, the user-friendliness of the online system, the added value for our guests and the supportive team."
Hotel SteigerSabine Steiger
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"The team at Hotelcore takes care of requests quickly and efficiently. We are happy to have chosen the Digital Guest Directory by Hotelcore and appreciate the digital help in our daily work. We also love the fact that we are able to create our hotel newspaper via the same system – which saves us a lot of time!"
Spree BalanceAntje Kollasch
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"By using the Digital Guest Directory as an app, we no longer have to print everything out on paper and can contribute to environmental protection. News, information and offers can be accessed quicky and easily, which is growing even more important in the light of today's shortage of skilled workers."
Spa & Familien-Resort Familotel KroneSimone Gehring
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"We use all three products from Hotelcore because it's very convenient to be able to manage all contents through one single system. This not only saves us time, but is also much appreciated by our guests since they like this innovative and informative service throughout the hotel."
Read more

Read more in our blog

Find interesting information about our Hotel Operations Platform as well as news about digitalisation in the hotel industry. Have a look right away!

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