Digital Guest Directory.

With Hotelcore, you always get the full package:

• Flexible use:
  Your guests are free to decide how they want to use your Digital Guest Directory, as it is available both as an app and as a web app (via browser). You don’t have to choose – enjoy maximum flexibility. Unlike other providers, there’s no need to commit to just one way of using the system.
• Content included:
  Content creation is included and is handled by our professional team. You receive a finished, ready-to-use product. While other providers often deliver an empty shell that you have to fill and translate yourself with great effort, we provide ready-to-use content tailored to your needs.
• Digital solutions for everyone:
  Whether it’s a B&B, holiday flat, guesthouse, inn, campsite, city hotel, business hotel, resort, aparthotel, boutique hotel, or part of a hotel group or chain — the Digital Guest Directory from Hotelcore is the perfect fit. Flexible, modular, and scalable to meet the needs of any size or category of accommodation.
  Digital guest directories from other providers are often optimized for just one type of accommodation.
• Your own hotel app:
  Your brand takes center stage. Your Digital Guest Directory from Hotelcore can also be visually customised with your company logo, colours and your own app icon on request. Here, too, you benefit from maximum flexibility.
• Bring your own device solution:
  There’s no need for expensive hardware – unlike with other providers. Your guests simply access the digital guest directory directly on their own mobile devices.
• A seamless guest journey:
  Our Digital Guest Directory provides your guests with a consistent and convenient experience throughout their entire stay.

  Thanks to interfaces with your Property Management System (PMS), your guests can check in online even before arrival. They also receive inspiration and relevant information and offers in advance.

  During their stay, your guests are always well informed with tailored tips, recommendations and promotions. Targeted upselling features generate additional revenue for your services, offers and amenities. Communication features such as chat or push notifications create a personal connection – no matter where your guests are. Additional features like digital check-out, payment, and invoice access further optimise the guest experience.
  
  Even after departure, you stay in touch with your guests through offers for return visits, loyalty programmes or review and feedback requests.

• Guest & team communication in one place
  The Digital Guest Directory is directly linked to the Hotelboard Welcome. This means guest enquiries can be answered immediately and tasks can be assigned to the right team member. The result: Guest communication and team organisation are seamlessly connected – for more efficiency and satisfaction on both sides.
• Multichannel solution instead of isolated systems:
  Thanks to our modular platform and numerous interfaces to third-party providers (such as PMS), you receive solutions that are intelligently connected and future-proof.
• 100% human:
  At Hotelcore, we believe that true hospitality is supported by technology – but never replaced by it. Our digital solutions help you simplify your operations while maintaining personal contact with your guests.

  While many systems rely on pure automation and impersonal self-service, we take a different approach: for us, people come first. With tailored content and interactive communication features, we create digital experiences that remain personal and approachable.

  This leaves more time for what really matters: a warm conversation, attentive service or a genuine smile. Because Hotelcore is more than just a process optimisation tool: it creates space for real encounters and preserves what makes hospitality so special.

• 100% personal:
  Our large team is always happy to assist you personally – whether by phone, email or chat.

  Outstanding customer service is what we genuinely care about.

• Expertise & industry know-how:
  With over 12 years of experience and more than 7,000 customers worldwide, we are your #1 for digital guest care & team communication in the hotel industry

In a personal conversation, we will discuss with you what content is important to you and your guests in your Digital Guest Directory. Our team then creates the content for your Digital Guest Directory – customised and at the highest level. On request, our professional translators can translate your Digital Guest Directory into the languages of your choice. And then your guest directory is ready to go! Changes can easily be made in our online editor. If you have any questions or requests, our customer service team will of course continue to be there for you personally.

No. We know that your staff is busy. Our Digital Guest Directory can therefore be easily integrated into your daily work routine and we will support you in the process:

We will send you images & links that you can integrate into your booking confirmation or on your website. Your guests can find out everything they need to know before they arrive.

On arrival, your guests will receive a WelcomeCard with a QR code that leads directly to your Digital Guest Directory. You’ll of course get those from us too.

The Info Channel and the Hotel Newspaper also refer to your Digital Guest Directory. Touchscreen kiosks on site also present your Digital Guest Directory if required.

As you can see: There are many options for your guests to actively use the Digital Guest Directory.

Yes, the Digital Guest Directory from Hotelcore is suitable for accommodations of all sizes and types – whether bed & breakfast, holiday flat, holiday hotel, city hotel, resort, hotel group or hotel chain.

Thanks to various packages, you have the freedom to choose the model that best suits your accommodation, your guests and the desired scope of services.

The content for your digital guest directory is individually created by our team and tailored to your accommodation. Whether you want to share the most important information about the stay or integrate all in-house services – the content and scope of your digital Guest Directory is as unique as your accommodation

With Hotelcore’s modular platform, you can use additional products, such as the info channel or the hotel newspaper, to round off the digital guest experience according to your wishes.

Everything’s possible, nothing’s mandatory! This allows your guests to use it on their own devices. After all, this is themost practical and hygienic solution for your guests. You can access it from any location and save on hardware investments and maintenance.

We are also happy to provide you with hardware if you would also like to make the Digital Guest Directory available to your guests in public areas: For example, we have a touchscreen kiosk or tablets with matching stands for you. These are particularly suitable for use at reception as a digital concierge that helps your guests with their questions 24/7.

More info can be found here.

The menu of the Digital Guest Directory is available for your guests in German, English, Italian, Dutch and French. In addition, we can translate your content into all desired languages.

Yes, you can! You can reach your guests personally and directly via the integrated chat and answer their questions, requests via Hotelboard and concerns at any time. Push notifications also reach your guests directly on their own mobile devices. To write to your guests, simply log in to our online editorial system.

We create the Digital Guest Directory for you at the beginning. Afterwards, you can easily manage your content yourself online. You will receive access to the editorial system, which comes with an online editor. This allows you to update your content with just a few clicks and in real time. If you have any questions or requests, our team will be happy to assist you personally!

We are characterised by our friendly customer service. That’s why you’ll always have the right contact person at your side every step of the way – from purchase and setup to the completion of your Digital Guest Directory and beyond. As soon as your Digital Guest Directory is ready for use, our customer service team will get in touch with you and will be at your side with tips and tricks.

Isolated solutions are too common in everyday hotel life. We therefore attach great importance to ensuring that our products complement each other and are managed centrally via one platform: Content from the Digital Guest Directory is also displayed in the Hotel Newspaper or via the Info Channel.

QR codes in the Hotel Newspaper or the Info Channel always direct guests to your Digital Guest Directory.

You can easily manage your products in our online editing system